Emergency plumber in Knoxville — answering the phone right now.
Burst pipe, no water, sewage coming up a drain, a water heater emptying itself into the garage. Call 865.765.8946 and a Hard Knox plumber picks up — 24 hours a day, weekends and holidays included.
We are locally owned, licensed and insured, and dispatched out of Knoxville, so the truck coming to you is not driving in from two counties over.
Talk to a plumber, not a call center.
865.765.8946- Nights, weekends, and holidays — no voicemail, no callback queue.
- Dispatched from Knoxville, anywhere inside 25 miles.
- You hear the price on the phone, before anyone is dispatched.
Not urgent? Book a regular visit online and pick a window that suits you.
Before we arrive
Do these four things first.
Every minute of running water is more drywall, more flooring, more subfloor. This is the order that limits the damage.
Shut the water off
Use the fixture's own stop valve if the leak is at a toilet or sink. If it is not, go to the main — where the line enters the house, or the meter box at the street.
Cut the power if water is near it
Water reaching outlets, the electrical panel, or an electric water heater means switching off that breaker. Do not wade into standing water to reach a panel.
Drain the pressure
Open the lowest faucet in the house and an outside spigot. That empties the lines instead of letting them keep pushing water into the leak.
Call 865.765.8946
Tell us what you see and hear. We will tell you what else to shut off while the truck is already moving, and give you a real arrival window.
Honest triage
Is this an emergency, or can it wait until Tuesday?
We would rather tell you to wait and save the after-hours rate than sell you a midnight visit you did not need. The dividing line is simple: is it damaging the house or making it unlivable right now?
If you are not sure, call and describe it. That conversation is free, and a plumber — not a dispatcher — will tell you honestly which side of the line you are on.
- Call now: water you cannot stop, no water anywhere, sewage backing up, a gas or sewer smell, a leaking or unsafe water heater.
- Same day is fine: one fixture out of service, a toilet that will not stop running, a drain that backs up but clears.
- Book it normally: a slow drain, a dripping faucet, low pressure at one tap, or a water heater you are planning to replace.
A repair we scheduled for Thursday costs less than the same repair at 1 a.m. on Sunday. If it can wait, we will say so.
After-hours calls
What we get called out for at 2 a.m.
Residential emergency plumbing across Knox, Blount, Loudon, and Anderson counties.
Burst or frozen pipe
A split line in a crawlspace or exterior wall. We stop the water, cut out the failed section, and repair it properly rather than clamping it and leaving.
No water at all
A failed main, a frozen line, a broken pressure regulator, or a closed valve nobody touched. We find out which before replacing anything.
Sewage or drain backup
Water coming up a floor drain or tub means the line is blocked downstream. We clear it and camera it so you know whether it will happen again.
Water heater failure
Leaking tank, no hot water, or a relief valve discharging. Repair when it is worth repairing, same-day replacement when it is not.
Overflowing toilet or fixture
The kind of flood that keeps happening every time somebody flushes. We fix the cause, not just the puddle.
Hidden leak — slab or yard
A water bill that jumped, a warm spot on the floor, a patch of yard that stays wet. We locate the line before anyone starts digging.
24/7
A plumber answers — nights, weekends, holidays
25 mi
Dispatch radius around Knoxville
5.0
Google rating across 60+ reviews
2023
Locally owned and operated since
No surprises
What an emergency call costs.
Urgency is not an excuse for a vague number. Here is how the money works before you agree to anything.
The rate, on the phone
You hear the after-hours or same-day rate during the call, before a truck is dispatched. If you would rather wait for normal hours, that is a fine answer.
The repair price, before the work
Once we have eyes on it, you get the price for the fix — not an hourly meter running while you watch. You approve it, then we start.
Warranty on the repair
Emergency work carries the same warranty as anything else we do. A 3 a.m. repair is not a temporary patch we come back and bill you for twice.
A burst pipe is never in the budget.
Financing is available on larger emergency repairs and replacements, so a failed water heater at midnight does not have to come out of savings this week.
Called in a panic. Glad they did.
“My cost was exactly what he told me over the phone. He was on time, cleaned up after the repair and was very courteous. Hard Knox Plumbing will always be my first call.”
“As I expected, my call was answered by someone who actually knew what my problem was. Danny was able to work me in today.”
“It was an amazing service. They were on time, on budget and great to work with. Very knowledgeable, very friendly, and a reasonable price.”
Not an emergency
Then let’s put you on the schedule.
If the water is under control and you can wait for a planned visit, book online and choose a window that works around your day. You will get a confirmation, then a call from our office to lock in the details.
Still weighing whether it can wait? Call 865.765.8946 and describe it. We will tell you straight.
Common Questions
Emergency plumbing questions, answered plainly.
Do you really answer the phone in the middle of the night?
Yes. Calls to 865.765.8946 reach a Hard Knox plumber around the clock — not an answering service reading from a script. If it is 2 a.m. and water is running through your ceiling, you will be talking to someone who can tell you what to shut off while a truck is being dispatched.
What actually counts as a plumbing emergency?
Anything that is damaging your house right now or making it unlivable: a burst or leaking pipe, no water at all, a sewage backup, a leaking water heater, a toilet or drain overflowing repeatedly, or the smell of sewer gas. A dripping faucet or a slow drain is real, but it can wait for a scheduled visit — and you will pay less for it.
How quickly can someone get to my house?
It depends on where you are and what is already on the board, so we will give you an honest arrival window on the phone rather than a number designed to make you feel better. We serve everything within about 25 miles of Knoxville, including Farragut, Hardin Valley, Oak Ridge, Lenoir City, Loudon, Alcoa, and Maryville.
Does emergency service cost more than a normal appointment?
After-hours and same-day emergency work is priced differently from a scheduled visit, and we tell you what it is on the call — before we roll a truck. Once we are there, you get the price for the repair before any work begins. Nothing gets added to the bill after the fact.
Where is my main water shut-off?
In most Knoxville-area homes it is either where the water line enters the house — often in the crawlspace, garage, or a utility closet — or at the meter box near the street. Find it before you need it and label it. If you cannot find it while you are standing in water, call us and we will talk you through it.
Do you handle the water damage cleanup too?
We stop the water and fix the plumbing. Drying, demolition, and restoration are a different trade, and we would rather point you to a restoration company we trust than pretend otherwise. Call your insurer early — most policies want the loss reported quickly.
Should I book online instead of calling for an emergency?
Call. The online form is scheduled through our office during business hours; the phone reaches a plumber immediately. Use the form for anything that can wait for a planned appointment.
Related Services
The repairs these calls usually turn into.
Water Line Repairs
Wet spots in the yard or a jumping water bill? We locate and fix the line.
Learn more →Drain Repair & Clearing
Slow or clogged drains cleared fast — and fixed so they stay clear.
Learn more →Standard Water Heaters
Repair or same-day replacement of traditional tank heaters, sized right.
Learn more →Tankless Water Heaters
Endless hot water, lower energy bills, and a 20+ year lifespan.
Learn more →Your Local Plumbers
Knoxville-based, which is why we can be there tonight.
Hard Knox Plumbing is a locally owned company based at 3414 Henson Rd C, Knoxville, TN 37921 — owned by Danny Ferris and Jarrett Mohn. We serve homes across Knoxville, Farragut, Hardin Valley, Lenoir City, Oak Ridge, Loudon, Alcoa, and Maryville.
Call 865.765.8946 any time — a real person answers 24/7, including nights, weekends, and holidays.
Plumbing emergency?
We're open 24/7. Call us right now.
Water damage gets worse by the minute. A Hard Knox plumber answers around the clock — nights, weekends, and holidays.